Standard Cancellations
More than 24 hours before pickup: Full refund minus processing fees.
12–24 hours before pickup: 50% charge.
Less than 12 hours before pickup: Full fare charged.
No-Shows
If the passenger is not at the pickup location within the complimentary wait period and cannot be reached, the booking is considered a no-show and the full fare applies.
Flight Delays
For airport pickups, we monitor flights at no extra charge. Significant delays may require rebooking subject to vehicle availability.
How to Cancel
Cancel via your confirmation email link, the passenger app at /passenger, or call (917) 737-0021.